Don’t question this airline – you’ll get BLOCKED!
Customer service seems to be a lost art in many businesses. I can’t even tell you the amount of times that I’ve called a business and faced the dreaded “we’re experiencing a heavy call volume, your call will be answered in 90 minutes…”
Has it ever happened to you that you’ve called that company and the person you got wasn’t the one who could help you, so you were transferred to someone else? Only to find out they hung up on you and you’ve got to go back through the queue again?
Twitter has revolutionized the way that consumers react with companies. For the longest time, I didn’t even have a personal twitter account (we just used the NoMasCoach twitter… follow us!), but I realized that with airlines and hotels especially, the response time is usually a lot faster and more personalized. When I have a problem at a Starwood hotels I tweet @SpgAssist and they get back with me pretty quickly. When I had a problem with my flight being cancelled, I tweeted @Delta and got a response back with a new schedule.
One airline however, Aerolineas Argentinas, has taken their “I could care less” attitude from their real in person employees to their twitter feed.
We had a unique flight experience flying back from Rio to Buenos Aires two weeks ago, and I wanted to tweet @aerolineas_ar to see if we could get some help. But look at what showed up when I pulled up their twitter feed:
What the heck? Why would I be blocked by a twitter feed from a company? I couldn’t think of a single reason. I didn’t insult their CEO. I didn’t complain about their pilots breaking federal law. I didn’t even have the chance to congratulate them on their birthday. So how in the world did I get banned from their twitter feed?
I sent them a message which, guess what, went ignored, so I went back and started looking through my twitter feed for an answer.
Then, like a needle in a haystack, I found this FLAGRANT and INSULTING tweet that I sent back in 2014.
— Jon (@jon5c) February 10, 2014
It roughly translates to “A delay of over 8 hours from Miami to Buenos Aires? What happened you guys? What’s the excuse?”
A competent and customer focused company would have responded with something like “Hey Jon, our pilots were sick so we’re waiting for new ones, apologies” or “We’re having a mechanical delay, I’m sorry. We’re working on it.” But no, Aerolinas Argentinas, in the style of a petulant 5 year old, have placed their hands on their ears and yelled LALALALALALA and blocked me from seeing any more tweets or reading any of their tweets. This is just another reason among the many that you should avoid flying Aerolineas Argentinas. I’m surprised that SkyTeam has allowed them to be a member considering all their problems. But hey, it’s SkyTeam after all.
I mean… Justin Beiber was banned because he not once but TWICE he kicked the Argentinian flag off a stage during a performance. All I did was ask what’s going on with my flight since no one was willing to respond at the airport.
Real mature there guys.